Returns Policy
Change of Mind Returns
We accept returns within 7 days of delivery. To be eligible, items must be unused, unopened, and in their original condition. Before returning any item, please contact us via the returns & refund contact form below to obtain return instructions. Returns sent without prior authorisation may be refused or delayed.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery. We'll work with you to resolve the issue by offering a replacement, refund, or other appropriate remedy.
Returns Contact Form
Please fill out the form below with as much information as possible and we'll get back to you as soon.
FAQS
When will I receive my refund?
Once we receive your return back and the team evaluates that your order/items are eligible for a return we will immediately process a refund back to your original payment method. You will be notified via email when your refund is processed. Please allow up to 72 hours for your refund to process to your original payment method.
An item arrived damaged. Can I get a refund?
In the event an item in your order arrives damaged, please send us an email at info@bellabeautyprofessionalusa.com with your order number and a photo of the damaged items. Once received the team will automatically send out a replacement if the item is still in stock or process a credit if the item is out of stock.
I think an item is faulty. What do I do?
If you believe you may have received an item that is faulty or not fit for use, please send us an email at info@bellabeautyprofessionalusa.com with your order number, a description of what is wrong with the product and a photo. Our team will then investigate the issue and if appropriate provide a replacement or credit.
Digital Products & Online Training
1. Non-Refundable Product: Once the digital product is purchased, it is considered non-refundable. We do not offer refunds, returns, or exchanges for any reason.
2. Confirmation of Purchase: Before completing your purchase, please ensure that you have thoroughly reviewed the product description, features and system requirements.
3. Product Support: While we do not provide refunds, we are committed to providing you with excellent customer support. If you have any questions regarding the digital product, please feel free to reach out to our support team at info@bellabeautyprofessional.com. We will do our best to assist you promptly.
4. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights.
By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.
We value your satisfaction and strive to provide a high quality digital experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.